Question 1

How do I contact support team?

Accepted Answer

You can contact our support team on 8750555060. You can send your queries directly on support@syrotech.com

Question 2

Whom to contact for Installation and Configuration of OLT?

Accepted Answer

Great news! You can do it by yourself. Please click on the YouTube link and follow the instructions. Contact on 080-69092000 or share your details to support@syrotech.com

Question 3

How to configure syrotech ONT?

Accepted Answer

ONT is a part of entire FTTH network, we suggest getting it done from your ISP (Internet services provider) who has all the credentials for your connection and make your FTTH connection work

Question 4

What is the process for Firmware upgradation?

Accepted Answer

You can download the respective firmware based on your product model/hardware version from https://www.syrotech.com/firmwares , OR to get the firmware by sending an email with a screenshot of first information page of the device which lists the hardware and software versions, to the technical team on support@syrotech.com

Question 5

Whom to contact for MTCTE Certificate?

Accepted Answer

Our technical support team will share it with you via email. Please send an email to support@syrotech.com with your product model number.

Question 6

What products can be covered by Technical Support?

Accepted Answer

All Syrotech brand products, which are under warranty. 
We are always here to provide you technical support. For home users kindly contact your service provider as they have all the credentials related to your services.

For Fiber products- please contact on 1800-21200-6122/2 
For Entrance Products- Please contact on 9289379972
For CCTV Products- Please contact on 9289379973
For Biometric & Access Control Products- Please contact on 9717259994

Question 7

Can I get support in my local language?

Accepted Answer

We are happy to assist you in 12 languages.

Question 8

What is the timing of technical support?

Accepted Answer

Our Technical Support is available from 9:30 AM to 8 PM, Monday to Saturday.

Question 9

How do I register complaints about a product?

Accepted Answer

Visit our contact page and fill out the form, and we will promptly get back to you with a solution. Additionally, feel free to chat with us during working hours.

Question 10

Who should I contact to recharge my Wi-Fi plan?

Accepted Answer

Please contact your internet service provider for assistance, as we are the device manufacturer. If you're using our brand devices, they will be able to help you further.

Question 11

Who should I contact if I am having internet connectivity issues?

Accepted Answer

You should contact your local internet service provider.

Question 12

Could you please help me change the username and password of the device?

Accepted Answer

If the default username/password on the device is not working, please first contact your internet service provider, as they might have been changed during the initial installation. If the issue persists, kindly drop an email to support@syrotech.com.

Question 13

How can one reset a Syrotech router?

Accepted Answer

Before resetting the ONT/Router, please ensure you have all the credentials for reconfiguration. Locate the RST (Reset) button on the ONT/Router and press it for 15-20 seconds to restore the product to its factory state.

Question 14

The PON LED on my ONT is blinking. What should I do?

Accepted Answer

If the PON LED is blinking, please contact your ISP as there may be a potential fiber connectivity issue between your ONT and the service provider network.

Question 15

The PON LED on my ONT is red. What should I do?

Accepted Answer

If the PON LED is red, please contact your ISP as there may be a potential fiber connectivity issue between your ONT and the service provider network.

Question 16

How can I enable Wi-Fi on my Syrotech router?

Accepted Answer

If your product supports Wi-Fi, it is enabled by default. The default password is printed on the label of the ONT/Router.

Question 17

I am unable to connect to Wi-Fi on my phone/laptop. Could you please provide support?

Accepted Answer

Please check if you are within the Wi-Fi range of your ONT/Router, ensure that you are connecting to the correct SSID, and verify that the entered password/key is correct.

Question 18

Why is my FTTH internet slow when accessed via Wi-Fi?

Accepted Answer

The speeds achievable over Wi-Fi depend on factors such as proximity to the Wi-Fi ONT/router and other considerations, including interference from nearby Wi-Fi networks. Opt for dual-band Wi-Fi routers/ONT that support the latest standards like 802.11 AC/802.11 AX. Connecting to the 5GHz Wi-Fi band can minimize interference and enhance speeds, although the range may be slightly reduced.

Question 19

What factors could affect my speed and range? 
Why am I not getting proper Speed?

Accepted Answer

For best performance test, we recommend a direct Ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds. Check your speed on LAN if it’s as per your plan.
•          There are many factors that adversely impact your home Wi-Fi performance, these are:
-       Types of wireless client devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11b/g will give you lower speed.
-       Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
-       Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
-       Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbor’s router impacts the reach and speed of your router.
-       Building materials, in-home obstructions affect signal strength.
-       Location of your Wi-Fi router. Do place your router in a central, elevated spot. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.

Question 20

My Wi-Fi signal is weak in the corner of my room. What can I do to improve it?

Accepted Answer

Wi-Fi signal strength depends on how close you are to the Wi-Fi router. Walls and other obstacles like cabinets obstruct the signal and reduce the signal strength thereby seriously impacting the signals and speeds. Keep your desktops, laptops, mobiles and other devices closer to the Wi-Fi router / ONT so that you will be having a better Wi-Fi signal. Wi-Fi coverage can be extended to other rooms by employing Wi-Fi mesh network devices or by installing additional Wireless Access Points or Wi-Fi extenders which are now available.

Question 21

Do you provide installation services as well?

Accepted Answer

No, we do not provide installation.

Frequently Asked Questions