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Frequently Asked Questions
Technical
RMA (Return Merchandise Authorisation)
New Category
You can contact our support team on 8750555060. You can send your queries directly on support@syrotech.com(mailto:support@syrotech.com)
Great news! You can do it by yourself. Please click on the YouTube link (https://www.youtube.com/watch?v=9aR9JmLW54c&t=3s)and follow the instructions. Contact on 080-69092000 or share your details to support@syrotech.com(support@syrotech.com.)
ONT is a part of entire FTTH network, we suggest getting it done from your ISP (Internet services provider) who has all the credentials for your connection and make your FTTH connection work
You can download the respective firmware based on your product model/hardware version from https://www.syrotech.com/firmwares (https://www.syrotech.com/firmwares), OR to get the firmware by sending an email with a screenshot of first information page of the device which lists the hardware and software versions, to the technical team on support@syrotech.com
Our technical support team will share it with you via email. Please send an email to support@syrotech.com (mailto:support@syrotech.com)with your product model number.
All Syrotech brand products, which are under warranty.
We are always here to provide you technical support. For home users kindly contact your service provider as they have all the credentials related to your services.
For Fiber products- please contact on 1800-21200-6122/2
For Entrance Products- Please contact on 9289379972
For CCTV Products- Please contact on 9289379973
For Biometric & Access Control Products- Please contact on 9717259994
We are happy to assist you in 12 languages.
Our Technical Support is available from 9:30 AM to 8 PM, Monday to Saturday.
Visit our contact page (https://www.syrotech.com/contact)and fill out the form, and we will promptly get back to you with a solution. Additionally, feel free to chat with us during working hours.
Please contact your internet service provider for assistance, as we are the device manufacturer. If you're using our brand devices, they will be able to help you further.
You should contact your local internet service provider.
If the default username/password on the device is not working, please first contact your internet service provider, as they might have been changed during the initial installation. If the issue persists, kindly drop an email to support@syrotech.com.(mailto:support@syrotech.com)
Before resetting the ONT/Router, please ensure you have all the credentials for reconfiguration. Locate the RST (Reset) button on the ONT/Router and press it for 15-20 seconds to restore the product to its factory state.
If the PON LED is blinking, please contact your ISP as there may be a potential fiber connectivity issue between your ONT and the service provider network.
If the PON LED is red, please contact your ISP as there may be a potential fiber connectivity issue between your ONT and the service provider network.
If your product supports Wi-Fi, it is enabled by default. The default password is printed on the label of the ONT/Router.
Please check if you are within the Wi-Fi range of your ONT/Router, ensure that you are connecting to the correct SSID, and verify that the entered password/key is correct.
The speeds achievable over Wi-Fi depend on factors such as proximity to the Wi-Fi ONT/router and other considerations, including interference from nearby Wi-Fi networks. Opt for dual-band Wi-Fi routers/ONT that support the latest standards like 802.11 AC/802.11 AX. Connecting to the 5GHz Wi-Fi band can minimize interference and enhance speeds, although the range may be slightly reduced.
For best performance test, we recommend a direct Ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds. Check your speed on LAN if it’s as per your plan.
• There are many factors that adversely impact your home Wi-Fi performance, these are:
- Types of wireless client devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11b/g will give you lower speed.
- Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
- Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
- Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbor’s router impacts the reach and speed of your router.
- Building materials, in-home obstructions affect signal strength.
- Location of your Wi-Fi router. Do place your router in a central, elevated spot. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.
Wi-Fi signal strength depends on how close you are to the Wi-Fi router. Walls and other obstacles like cabinets obstruct the signal and reduce the signal strength thereby seriously impacting the signals and speeds. Keep your desktops, laptops, mobiles and other devices closer to the Wi-Fi router / ONT so that you will be having a better Wi-Fi signal. Wi-Fi coverage can be extended to other rooms by employing Wi-Fi mesh network devices or by installing additional Wireless Access Points or Wi-Fi extenders which are now available.
No, we do not provide installation.
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